Applies since 28 June 2025
Directive (EU) 2019/882 covers e-commerce services provided to consumers after 28 June 2025. These are services sold at a distance through websites and mobile apps, at a consumer's request, to conclude a consumer contract.
The European Accessibility Act and your Shopify store
Since 28 June 2025, most online stores that sell to consumers in the EU have to meet accessibility requirements. We check your store against WCAG 2.2 AA and give you a clear list of what to fix first.
From €1,100Audit from €1,100. Fixes are quoted separately once you have the report.
What changed
Microenterprise exemption
Service providers with fewer than 10 employees and an annual turnover or balance sheet total of no more than €2 million are exempt from the accessibility requirements.
The technical standard
EN 301 549 V3.2.1, based on WCAG 2.1 AA, remains the reference until a newer version is cited in the EU Official Journal. Version 4.1.1 was published on 2 September 2026 and moves to WCAG 2.2 AA.
National enforcement
Each EU country checks that services comply, follows up complaints and sets its own penalties. The Act requires those penalties to be effective, proportionate and dissuasive.
This is not legal advice. We check your store against technical accessibility standards. For questions about your legal obligations, talk to a lawyer.
What's included
Audit from €1,100. Fixes are quoted separately once you have the report.
- Template audit Your key templates checked against WCAG 2.2 AA, such as home, collection, product, cart and search.
- Theme and app review We note whether each issue comes from your theme or from an installed app, so you know who can fix it.
- Prioritized fix list Each issue with its WCAG criterion, the page it appears on, how to fix it and how urgent it is.
- Accessibility statement A draft statement describing how your store meets the requirements. The Act asks service providers to put this information in their general terms and conditions or an equivalent document.
- Fix quote A separate fixed quote for the fixes, if you want us to do them.
How it works
Free 30-minute check
We look at your store with you and agree which templates to test. You get a fixed quote for the audit.
Audit
We test your key templates against WCAG 2.2 AA with automated tools and manual checks, including keyboard and screen reader use.
Prioritized fix list
You get a report that ranks each issue by its impact on shoppers and the effort to fix it. Issues that stop someone from buying go to the top.
Fixes and statement
We quote the fixes separately, so your own developer can also work from the list. We draft an accessibility statement for your store.
Common questions
Does the Act apply to my store?
If you sell to consumers in the EU, it may. Service providers with fewer than 10 employees and no more than €2 million in annual turnover or balance sheet total are exempt. Check your own case with a lawyer or your national authority.
Why test against WCAG 2.2 AA?
WCAG 2.2 keeps almost all of the 2.1 criteria and adds new ones. The newest version of EN 301 549, published in September 2026, uses WCAG 2.2 AA. Testing against it now prepares your store for that change.
Do you fix the issues too?
Yes, if you want us to. We quote the fixes separately after the audit. Your own developer can also work from the fix list.
Is this legal advice?
No. This is not legal advice. We check your store against technical standards and help you fix what we find. For questions about your legal obligations, talk to a lawyer.
Let's talk about your store.
Book a free 30-minute check to see where your store stands today.
A 30-minute call with the developer who does the work. We reply within one working day.